Why Linkom?
Linkom Core
We don’t just optimize customer experiences—we redefine them. By blending data-driven strategy, operational precision, and human-centric design, we help businesses turn interactions into lasting loyalty, while driving efficiency, security, and growth.
- At Linkom, excellence isn’t a buzzword—it’s the foundation of how we redesign customer operations. Where others see service delivery, we see an opportunity to transform interactions, elevate experiences, and future-proof your business.
Why Linkom?
At Linkom, we engineer customer-driven success—where every solution is built on our core belief that operational excellence and human-centric design must work together. Unlike traditional BPOs that prioritize cost-cutting or rigid processes, we craft adaptive, strategic pathways that align with your mission—because your growth is our responsibility.
While legacy providers force-fit templated solutions, we design custom workflows in 4-6 weeks. Our rapid prototyping approach lets you test and refine CX strategies in real-time, not wait months for deliverables. For a SaaS client, we deployed a tiered support system in 19 days that reduced escalations by 65%.
We don’t just staff call centers – we rebuild experiences. By combining process automation with human-centric design, we’ve helped e-commerce clients boost repeat purchase rates by 30-50% while still optimizing support costs. Our hybrid models balance efficiency with empathy.
Your team gets direct access to our strategists, not just account managers. We co-train your staff and share proprietary tools like our Experience Mapping Canvas. A healthcare client adopted this to reduce patient onboarding friction by 40% in 8 weeks.
While competitors push bloated platforms, we integrate only what matters. Example: For a logistics firm, we layered AI routing over their existing CRM, improving first-contact resolution by 55% without a full system overhaul.
Our solutions include built-in flexibility for market shifts. When a media client’s user base grew 300% in 3 months, our modular training system let them onboard 120 agents with consistent quality (85% proficiency scores from Day 1).
Commitment to Excellence
Transparency First
No hidden complexities; just clear, actionable strategies.
Partnership Over Pitch
We succeed when you do.
Future-Ready Frameworks
Scalable systems that grow with your business.
Client-Centric Approach
Solutions tailored to your unique needs.
In an era where data vulnerabilities erode customer confidence, we engineer security into every operational layer—not as an afterthought, but as your competitive advantage. At Linkom, we believe robust protection enables bold business growth.
Our Cairo-based infrastructure meets tier-1 operational standards, with international compliance (ISO/GDPR) embedded by design. Every system employs end-to-end encryption and real-time threat monitoring, while our transparent audit protocols ensure accountability never competes with agility. This is security that scales with your ambitions, turning risk management into a foundation for innovation.
Exceptional customer experiences begin with exceptional teams. We cultivate talent that thinks beyond scripts and KPIs—because in the experience economy, emotional intelligence is your most valuable technology.
From cultural competence training to empathy-driven service design, we invest where others cut corners. Our diverse teams bring cognitive flexibility to complex challenges, while continuous learning programs ensure skills evolve alongside client needs. The result? Lower attrition, deeper institutional knowledge, and service that feels human at scale.
Our Presence
The Ideal Hub for Your Business Process Outsourcing Needs:
At Linkom, we leverage Egypt’s thriving outsourcing ecosystem to deliver high-quality, cost-effective BPO solutions for global clients.
- 700,000+ university graduates annually, with strong expertise in IT, engineering, customer service, and multilingual support.
- Ranked among the top MENA outsourcing destinations(AT Kearney GSLI 2023), with a workforce fluent in English, Arabic, French, and German.
- $3.6 billionin annual outsourcing revenue (ITIDA 2023).
- 85,000+ professionalsin the sector, expanding at 25% yearly growth.
- 24/5 connectivitywith European, African, and Middle Eastern markets.
- State-of-the-art tech parks and free zoneswith reliable fiber-optic infrastructure.
[ITIDA Annual Report 2023]